Optimise!

Our client provides mission critical SaaS hosting and support to a wide range of clients including a number of ASX 100 companies. All hosting is provided in line with the highest level of accreditation for hosting providers – ASAE3402

Solution

A “rules engine” approach where a master control file is used to quickly add new clients or change configurations of existing clients
Secure, encrypted credential management to hold and manage all system passwords
End-user training and ongoing support plan
Improved audit reporting with PDF generation for external audit submission + real time data feeds to Microsoft BI environments
Fully redundant production environment with failover and automated backups

Benefits

- Reduce the Opex associated with monitoring and managing services
- Increase the quality of service provided by increasing the frequency and accuracy of tests
- Growing revenue by creating new service offerings enabled by the hugely reduced cost of automated delivery