Project Description

Policy Issuance

Industry – Property & General Liability


Effort Saving


Reduction per transaction

A leading multi-line insurer that serves its customers in global and local markets.

With about 54,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories.

It’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.


  • As part of a broader automation initiative to reduce operational cost & risk, provide consistency and improve customer service the global policy issuance process was automated using RPA.


  • Improved consistency in process and auditable adherence

  • Reduced error rates attributable to manual handling


  • 4 – 5 hours processing time reduced to 40mins – 1.5 hours

  • 70% effort saving for “straight-through” policies

  • 20 – 30% effort saving for exceptional cases

taxation planning

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