Project Description

NPS Boost

Industry – Telecommunications

94%

FTE Reduction

$1.7m

Cost Saving

An Australian telecommunications and media company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other entertainment products and services.

Solution

  • One of the initial RPA use cases for this large telecommunications provider was to support a customer plan enhancement program to migrate customers on older plans. The program faced the constraint of 61 working days to execute in it’s entirety.

Benefits

  • Rather than deploying a large human workforce a team of 50 robots and 23 human FTE were trained and deployed with the help of their implementation partner.

Results

  • 94% FTE reduction

  • 1.7M cost saving (incl. cost of RPA technology)

  • 20 point NPS boost for those customers contacted

taxation planning

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