Project Description

NPS Boost

Industry – Telecommunications


FTE Reduction


Cost Saving

An Australian telecommunications and media company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other entertainment products and services.


  • One of the initial RPA use cases for this large telecommunications provider was to support a customer plan enhancement program to migrate customers on older plans. The program faced the constraint of 61 working days to execute in it’s entirety.


  • Rather than deploying a large human workforce a team of 50 robots and 23 human FTE were trained and deployed with the help of their implementation partner.


  • 94% FTE reduction

  • 1.7M cost saving (incl. cost of RPA technology)

  • 20 point NPS boost for those customers contacted

taxation planning

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